Free AI Customer Support is a browser-based assistant that helps you draft fast, empathetic customer replies in seconds. Built for ecommerce stores, SaaS teams, startups, and freelancers, it triages issues, clarifies next steps, and adapts to your tone and language.
Use it to reduce handle time, keep a consistent voice, and deliver 24/7 support—without setup or sign-in.
Customer Support
Free Ai Customer Service Specialist
Try our other AI Assistants
What it is & Who it’s for
Free AI Customer Support is a focused writing assistant for customer service. It drafts clear, empathetic replies, proposes next steps, and keeps your tone consistent across email, live chat, social DMs, and marketplace messages. It can summarize long threads, switch languages on the fly, and adapt to brief or detailed responses—without any setup.
Who it’s for
- Ecommerce stores: Handle shipping delays, returns, and product questions faster while keeping a friendly tone.
- SaaS teams: Respond to billing, login, and feature requests with clear steps and links to help docs.
- Startups & solo founders: Save time with ready-to-send drafts, even after hours.
- Support agencies & BPOs: Improve first-draft quality at scale and standardize brand voice.
- CS managers & team leads: Create consistent macros, reduce handle time, and coach agents with better examples.
- CX operations & QA: Triage tickets by urgency and capture concise conversation summaries for handoffs.
- Global teams: Serve customers in multiple languages without rewriting from scratch.
Key Features & Capabilities
Fast, on-brand replies
Write clear, empathetic answers in seconds. Control tone (formal, friendly, neutral) and length (short, standard, detailed) for email, live chat, or social messages.
Smart triage & prioritization
Get a quick summary of the issue, suggested urgency, and helpful tags (e.g., billing, shipping, login). See concise next steps to move the ticket forward.
Context-aware drafting
Paste order details, policy snippets, or product notes. The assistant grounds replies on the context you provide in the chat—no integrations required.
Multilingual support
Respond in multiple languages instantly (e.g., English, Arabic, French, Spanish). Keep voice and politeness consistent across regions.
Conversation summarization
Turn long threads into bullet summaries with action items, links to mention, and a short closing you can send immediately.
Macro-ready prompts
Speed up repetitive work with reusable prompts (refunds, late delivery, password reset, cancellation). Customize placeholders like {order_id} or {delivery_date}.
Escalation guidance
Know when to hand off: suspected fraud, data access requests, legal threats, or repeated failures. Get a brief escalation note for your internal handover.
Compliance-friendly writing
Gentle reminders to avoid collecting sensitive data in chat (passwords, full payment details). Suggest safer alternatives for verification.
Session memory (limited)
Keeps the current chat’s context so you can iterate on tone or add details without starting over.
Zero-setup workflow
Works in your browser now. Copy replies into Zendesk, Intercom, Freshdesk, Gmail, or your help desk—no plugins or installs needed.
How It Works
Step-by-step
- Describe the customer issue. Paste any context you have (order ID, timeline, steps tried, policy snippet).
- Set tone & language (optional). Choose friendly, formal, or neutral and the reply length (short, standard, detailed).
- Generate a draft. The assistant proposes a clear, empathetic reply plus next steps or links to mention.
- Refine & iterate. Ask to simplify, translate, or add policy details—context stays in the current chat.
- Copy to your help desk. Paste into Zendesk, Intercom, Freshdesk, Gmail, or social DMs.
- Summarize or escalate. Get a one-paragraph summary for handoff and an internal note suggesting when to escalate.
- Save your best prompts. Reuse them as quick macros for refunds, delays, password resets, and cancellations.
Good to know: Avoid sharing sensitive data (full card numbers, passwords). Reference IDs and last-4 digits are safer.
Plans & Pricing (quick summary)
- Free Plan: 20,000 daily tokens, no sign-up required.
- Pro Plan: 200,000 daily tokens for $19.99/month.
- Premium Plan: 300,000 daily tokens for $179/year.
Practical Use Cases & Examples
Quick scenarios
- Shipping delays (ecommerce): Apologize, share tracking, set realistic ETA, and offer a small gesture if needed.
- Refunds & returns: Explain eligibility, steps, and timelines without legal jargon.
- Login & password issues (SaaS): Give clean reset steps and safe verification options.
- Billing questions: Clarify charges, taxes, and renewals; outline next action.
- Subscription changes: Cancel, pause, or downgrade with a friendly, compliant tone.
- Feature requests: Acknowledge, capture use case, and set expectations on roadmap.
- Bug reports: Confirm reproduction steps, collect logs safely, and provide a workaround.
Short examples
Late delivery apology
Prompt to the assistant:
“Customer says the parcel is late. Order {order_id}, tracking {tracking_link}. Friendly tone. Short.”
Draft reply (you can paste):
“Thanks for reaching out, and I’m sorry for the delay. I checked order {order_id} and the latest scan shows it’s in transit here: {tracking_link}. The carrier’s updated ETA is {eta_date}. If it doesn’t move by then, I’ll step in with the courier and make this right.”
Refund eligibility reply
Prompt to the assistant:
“Customer wants a refund on unworn shoes, purchased {purchase_date}. Policy: 30 days, original condition. Neutral tone.”
Draft reply:
“I can help with that. Our refund window is 30 days from purchase for items in original condition. You’re within the window based on {purchase_date}. Please share the return label confirmation, and once scanned, we’ll issue the refund to your original payment method within {refund_timeline}.”
Password reset guidance
Prompt to the assistant:
“User can’t log in. They tried email + browser refresh. Provide safe steps. Formal tone.”
Draft reply:
“Let’s get you back in. Please reset your password here: {reset_link}. If you don’t see the email, check spam and add {support_email} to your contacts. For security, avoid sharing passwords—last-4 of your phone or order ID is enough for verification.”
Billing overcharge check
Prompt to the assistant:
“Customer thinks they were charged twice in {month}. Friendly tone, request proof if needed.”
Draft reply:
“I’ve reviewed your billing for {month} and I see {charge_summary}. If a duplicate charge appears on your statement, please send a redacted screenshot (hide full card numbers). I’ll investigate with our processor and update you within {sla_timeframe}.”
Feature request acknowledgment
Prompt to the assistant:
“Customer asks for dark mode. Appreciative tone.”
Draft reply:
“Great suggestion—thank you! Dark mode is a popular request and it’s on our roadmap. While I can’t share an exact date, I’ve added your vote and use case so we prioritize it better. I’ll email you when early access is ready.”
Tips & Best Practices
Give enough context
- Include order ID, timeline, steps already tried, policy snippet, and any links.
- State the goal of the reply (reassure, request info, resolve, escalate).
Control tone & length
- Specify tone (friendly/formal/neutral) and target length (short/standard/detailed).
- Ask for variants: “make it warmer,” “more concise,” or “add a numbered checklist.”
Ground in policies
- Paste the exact policy lines the reply should reference.
- Avoid legalese—ask the assistant to rewrite in plain language.
Safer verification
- Never request passwords or full payment data.
- Prefer order ID, last-4 digits, or email confirmation.
Reusable macros
- Turn winning prompts into templates with placeholders like {order_id}, {eta_date}, {reset_link}.
- Keep one-liners for live chat and fuller versions for email.
Escalation cues
- Escalate when there’s suspected fraud, data-access requests, legal threats, repeated failures, or safety concerns.
- Generate a one-paragraph internal note for handoff.
Summaries for speed
- Summarize long threads into bullets with action items and owner to reduce handle time.
Clarity checklist (A-A-A-A-N)
- Acknowledge the issue
- Apologize if appropriate
- Answer the core question
- Action next steps / request info
- Notify about timelines/SLA
Measure & improve
- Track CSAT, first response time, resolution time, and reopen rate.
- A/B test two reply styles on similar tickets.
Limitations & Disclaimers
Not a human agent
- The assistant drafts replies; it does not replace trained support staff.
- Complex, high-risk, or emotionally sensitive cases should be handled by a human.
No private system access
- It cannot view customer accounts, order systems, or internal dashboards.
- Always verify order status, billing details, and eligibility inside your own tools before sending.
Dependent on your input
- Output quality relies on the context you provide (policies, timelines, links).
- If details are missing or ambiguous, the draft may be incomplete or imprecise.
Accuracy & freshness
- The assistant may produce mistakes or outdated references.
- Review and edit every draft before sending; do not copy-paste blindly.
Compliance & legal
- Drafts are not legal, financial, tax, medical, or safety advice.
- For data requests (GDPR/CCPA), chargebacks, threats of legal action, or safety concerns, escalate to a qualified human.
Tone & brand alignment
- While you can set tone, brand nuances may still need manual adjustment.
- Maintain your company’s approved terminology and policy language.
Language coverage
- Multilingual replies are supported, but idioms and cultural nuances may vary.
- Have a native reviewer for critical communications.
Promises & SLAs
- Avoid guaranteeing delivery dates, refunds, or credits unless verified in your system and allowed by policy.
- Keep timelines conservative and transparent.
Sensitive data
- Never request or paste passwords, full card numbers, or government IDs.
- Use safer verification (order ID, last-4, email confirmation).
Privacy & Data Handling
- You control what you share. Paste only the details needed to draft the reply. Avoid passwords, full payment data, government IDs, or highly sensitive personal information.
- Processing purpose. Your prompts are processed to generate an answer and improve service reliability. We do not use them to make marketing claims to your customers.
- No system access. The assistant cannot see your help desk, CRM, billing, or customer accounts unless you paste information into the chat.
- Safer verification. Prefer order IDs, last-4 digits, or masked screenshots. Never request or share full card numbers or raw credentials.
- Retention & deletion. Keep your own copies as needed for audit. If you pasted sensitive material by mistake, regenerate a reply without it and clear your local notes. For formal deletion or data questions, review our Privacy Policy and contact support.
- Third-party platforms. When you paste drafts into Zendesk/Intercom/Freshdesk/Gmail, their data rules apply. Follow your company’s security policy.
- Compliance reminder. For GDPR/CCPA requests, chargebacks, or legal threats, escalate to a trained human and follow official procedures.
FAQs
Is it free? What are the limits?
Yes. The Free Plan includes 20,000 daily tokens with no sign-up. For higher volume, choose Pro (200,000/day, $19.99/month) or Premium (300,000/day, $179/year). See full details on the /subscribe/ page.
Does it integrate with Zendesk, Intercom, or Freshdesk?
You don’t need direct integrations. Draft replies in the on-page chat and copy-paste into Zendesk, Intercom, Freshdesk, Gmail, or social DMs. Keep policy snippets handy to ground each reply.
Does it support multiple languages?
Yes. Ask for replies in English, Arabic, Spanish, French, and more. You can also request a quick translate of any draft while keeping the same tone.
How do I control tone and length?
Add instructions like: “friendly, short,” or “formal, detailed.” Ask for variants: “warmer,” “more concise,” “bullet points,” or “add numbered steps.”
How accurate are the replies? Who’s responsible?
Drafts are generated from the context you provide and may contain mistakes. Always review before sending and verify facts in your own systems. For legal, finance, or safety-sensitive cases, escalate to a trained human.
What about privacy—do you store my chats?
Share only the minimum needed to write a reply. Avoid passwords, full payment data, or government IDs. Prompts are processed to provide the service; follow your company’s security policy and the Privacy Policy for formal data requests.
Can I create templates or macros?
Yes. Save your best prompts with placeholders like {order_id}, {eta_date}, {reset_link}. Reuse them for refunds, late deliveries, password resets, or cancellations.
What’s the difference between Free, Pro, and Premium?
Free: 20k tokens/day, no sign-up.
Pro ($19.99/month): 200k tokens/day for busy teams.
Premium ($179/year): 300k tokens/day at a yearly rate.
All plans work in the browser and require no installation.
The draft isn’t right—what should I do?
Clarify the goal, add missing details (order ID, timeline, policy lines), and ask for a new version. Try: “shorter,” “friendlier,” “reference this policy,” or “add a clear next step.”
Can teams use it?
Yes. Teams can align on shared prompts and tone guidelines. If you hit volume limits, upgrade to Pro or Premium. Always review drafts for brand voice and compliance.
Clear CTA
- Start the chat below and draft on-brand support replies in seconds.
- No sign-up, no setup—works right in your browser.
- Free Plan: 20,000 tokens/day. Upgrade anytime on /subscribe/ for higher limits.